Commercial Disclosure

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Legal Name:株式会社Aishah Trading
Address: 〒133-0065 東京都江戸川区南篠崎町3丁目22-4
Phone Number: +818031831925
Email: aishahtradingbd@gmail.com
Head of Operation: Anwar Hossain 
Payment Method: Visa,Maaster,Americal Express card,Google pay, Apple Pay, PayPay

Deliver time: Inside Tokyo 1hour, Outside Tokyo 1-2Days 

Return/Refund policy:

1. Perishable Goods (Food, Frozen Items, Produce)
Due to strict food safety and hygiene regulations, we do not accept returns or exchanges on perishable items (fresh vegetables, fruits, meat, fish, frozen goods) unless the item is defective or spoiled upon arrival.
2. Non-Perishable Goods
Unopened and unused non-food items may be returned within 7 days of receipt. The customer is responsible for return shipping costs unless the error was made by My Bimi.
3. Reporting Issues (Defective/Damaged Items)
If you receive a damaged, thawed, or incorrect item, you must report it immediately:
●     Fresh/Frozen Food: Report within 24 hours of delivery.
●     Non-Food Items: Report within 3 days of delivery.
How to Report:
Email customercare@mybimi.jp with:
1.    Order Number.
2.    Clear photos of the damaged/defective item.
3.    Brief description of the issue.
4. Refunds
Approved refunds will be processed via the original payment method or as store credit within 3–7 business days.